Privacy Policy

To provide you with numerous products and services, the Site collects two types of information about its visitors:

Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using the Site. The Online Store collects information on behalf of Parts Central.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests or sweepstakes, fill out surveys, and correspond with us. This information may include contact information such as your name, mailing address, telephone number and e-mail address. With this information, we can fill your service and product orders and better provide you with personalized services.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We obtain certain information about you based upon where you shop on the Site in various ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information is compiled and analyzed on both a personal and an aggregated basis. This information might include the Website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

Our foremost goal in collecting personal information is to provide our visitors with a superior customized online experience. We use the customer contact information to fill orders, contact prior purchasers to inform them of their order status and to send promotional e-mails.

We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of the Site for product development purposes. Any information we collect is used for our own internal purposes to improve the content of the Site, to enhance users' experiences when visiting the Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer.

We gather information in the following ways:

The information collected by the Site is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes for improving the Site and to notify you of products or special offers that may be of interest to you.

We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service to you, and deliver promotional e-mails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. These third parties have access to personal information needed to perform their functions but might not use it for other purposes.

We do not sell, trade, or rent your personal information to others. We might release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property and safety of our users, others and ourselves. In addition, we may assign or otherwise transfer to a third party certain of your information in connection with an assignment, sale, transfer or disposition of a portion or all our business, assets or stock.

Except as otherwise stated in this Policy, at present we do not disclose our customers' Personally Identifiable Information to other merchants. In the future, with your prior permission, we may provide some customer information to companies with products or services that may be of interest to you. This would be for marketing purposes only and no credit card number information would be given. Before agreeing to release your information, you should first confirm that our partner's privacy policy is acceptable to you because once your data is released, we would have no further control over it.

From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, legal process, warrant or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. As expressed in the Terms and Conditions that govern this Site, we reserve the right to conduct an investigation and/or report to law enforcement agencies any activities that we in good faith believe to be unlawful.

We may assign or otherwise transfer to a third party certain of your information in connection with an assignment, sale, transfer or disposition of a portion or all our business, assets, or stock. Please contact the site if you do not wish to have your information transferred in the manner set forth above.

During the online ordering process you can review, change or delete the information that you have submitted. You may change any of your personal information in your account online at any time. Simply go to the account page and log in with your account information. Once you are logged in you may update your account. Then click on "Update Account". We encourage you to promptly update your information if it changes. You may ask to have some, or all your account information deleted or removed. Upon such a request by you, we will delete as much of your account information as possible. However, because we keep track of all past purchases, not all information related to past purchases will be completely removed from our databases due to legal obligations.

With your consent, we may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Site. You may "opt-out," or unsubscribe from our newsletters, updates, and promotions, by following the unsubscribe instructions in any e-mail you receive from us. You may also unsubscribe by going to the account page and logging in with your account information. Once you are logged in you may scroll to the bottom of the page and un-check the opt-in box. Then click on 'Update Account' and you will not receive any further communications or mailings.

We employ the industry-recognized information technology to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced encryption and firewall technology. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity – all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number.

To most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.

Like many other commercial sites, our site may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect your domain name and track your selections through the Site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site. You will be unable to shop on the Site without your browser set to accept cookies. We only use cookies to gather the information indicated in this policy and do not use cookies to gather personal identifying information about you without your consent.

Other sites accessible through the Site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties. Please be aware that the Site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to the Site are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data or solicit personal information.

1. Information We Collect

We collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Mailing address
• Phone number
• Order details

Your payment details are securely processed by trusted third-party providers; we do not store or retain any card information.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send SMS updates regarding appointments, billing alerts, and shipment details
• Improve our services through anonymized analytics
• Send promotional communications only with your explicit opt-in consent

3. Data Sharing Policy

We do not sell, rent, or share your personal information, including mobile opt-in data, with any third party or affiliate company for marketing purposes.

We may share your information only with trusted service providers strictly necessary to deliver the messages you have consented to receive (e.g., SMS platform providers).

We comply with legal obligations, such as subpoenas, only when required by law.

4. Your Rights and Control Over Your Data

You have full control over your personal data. You may:

• Access, update, or request deletion of your personal information (subject to legal obligations)
• Manage your communication preferences by contacting support@partscentral.us
• Unsubscribe from SMS communications by replying STOP
• Request help by texting HELP to 1-(888) 338-9066

5. SMS Opt-In Agreement

By opting into SMS messaging from Parts Central, you agree to receive automated messages, including:

• Product inquiries
• Appointment reminders
• Billing alerts
• Shipment updates

Message frequency: Up to 2 message per week (varies by interaction). Standard message and data rates may apply.

• To opt-out, text STOP at any time.
• For assistance, text HELP or visit our Privacy Policy.
• If you opt out, you will no longer receive SMS messages but can opt back in by replying START.

6. SMS Opt-In via Website Contact Form

If you provide consent via our website’s contact form, you will see the following opt-in checkbox:

By checking this box, you agree to receive SMS messages from Parts Central related to Product inquiries / Appointment reminders / Billing alerts / Shipment updates. You may reply STOP to opt-out at any time. Reply HELP to 1-(888) 338-9066 for assistance. Messages and data rates may apply. Message frequency will vary.

7. Accessibility and Updates

This Privacy Policy is easily accessible on all pages of our website and appears on a single dedicated page or pop-up window.

We may update this policy as necessary. Please review it periodically to stay informed about our practices.

For more details, visit our full Privacy Policy and Terms & Conditions at Parts Central Website.

You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors to our Site under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us so that we may delete the minor's information.

We may have additional privacy policies that govern its general corporate site and the use of that site. To see and review these policies, please visit the corporate web site of Parts Central.

If you have any questions about this Privacy Policy, please contact our Privacy Compliance Department by clicking here.

This Privacy Policy was updated on March, 2025. If we make material changes to any terms or conditions of the Privacy Policy, the changes will be posted on our homepage so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time. Please be sure to check this page before proceeding to use the Site.